Refund policy

Returns & Exchanges 
We are pleased to offer a return policy within thirty (30) days after you've received your order. We accept returns on all orders, provided they are in re-saleable condition. This means products are unopened, unused and with any seals and packaging intact.

Please note, we do not offer exchanges.

To return your product, you should mail your product to: 

Plushsilks, 1601-1 N Main St Unit 3159 Jacksonville FL 32206 United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item outside of the United States, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

All items are checked upon arrival before any refund is issued. If your order does not meet these requirements, you will be liable to pay reshipment costs and/or a restock fee.

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.  

For any questions or concerns, please contact us via email: support@plushsilks.com